CHOOSE AUTOMATIC VENDING or MANUAL VENDING):
Utility meters can be topped up in one of two ways. They can either be topped up automatically by our systems (what we call Automatic Vending) or the top up can be initiated by each individual consumer (what we call Manual Vending).
HOW DOES AUTOMATIC VENDING WORK ?
When a consumer selects their profile to be on Automatic Vending, it is the system that decides when a meter needs a top-up.
Our meters are monitored on a regular basis for their credit balances. When a meter is running low on credit, the system will query the wallet so see if there are enough funds for a top-up. If the wallet does indeed have enough money, the system will deduct funds from the wallet, convert them to a prepaid token and then automatically send that token to the meter.
The consumer does not need to worry about a meter running low because that job is done by our software.
The only thing that a consumer needs to do is to ensure that there are always enough funds in the wallet for an automatic top-up to take place.
HOW DOES MANUAL VENDING WORK ?
For consumers that want more control over their meter top-ups, we have developed the option for Manual Vending.
In this case although our systems will still keep monitoring the meters for low credit balances, even if a meter starts running low on prepaid credits, it will not automatically top-up. In this case, the top-up can only be initiated either by the consumer through the Smartzone or through one of our support agents.
WHEN IS IT BEST TO USE AUTOMATIC VENDING ?
This option is our most recommended option, because with this option a consumer does not need to actively monitor their meter prepaid credit balances. All a consumer needs to do, is make sure that there is always enough funds in the wallet, and the system will take care of the rest on their behalf. As convenient as this vending option is, it is not most ideal for consumers who need to manage their budget very strictly.